Refund Policy
When refunds may be issued for the services we provide, and how to request one.
This Refund Policy explains the circumstances under which refunds may be issued for services provided by Tech2Software ("Tech2Software", "we", "us", or "our"). It should be read together with our Terms & Conditions.
1. Overview
Our work involves custom development and dedicated team time. Because resources are committed to each project from the moment it begins, refunds are handled on a case-by-case basis as described below.
2. Advance Payments & Deposits
An advance payment is required to reserve our team and begin a project. This advance covers initial planning, research, and resource allocation, and is generally non-refundable once work has commenced.
3. Eligibility for Refunds
A refund may be considered if:
- We are unable to commence the project and no work has been performed; or
- We fail to deliver the agreed scope of work and the issue cannot be reasonably resolved.
Where a refund is approved, it is calculated for the undelivered portion of the work only.
4. Non-Refundable Items
The following are not eligible for refunds:
- Work that has already been completed and delivered
- Third-party costs incurred on the client's behalf, such as domains, hosting, paid plugins, licenses, and advertising spend
- Projects delayed or halted because the client did not provide required information, content, or approvals
- Change requests made beyond the originally agreed scope
5. Refund Process
To request a refund, contact us in writing within 7 days of the relevant milestone, including your project details and the reason for the request. Approved refunds are processed to the original payment method within 7–14 business days.
6. Cancellation by the Client
If a client cancels a project after work has begun, fees for all work completed up to the cancellation date remain payable, and the advance payment is non-refundable.
7. Cancellation by Tech2Software
If we cancel a project for reasons within our control, we will refund any payments made for work that has not yet been delivered.
8. Contact Us
For any refund-related questions or requests, contact us:
- Email: contact@tech2software.com
- Phone: +91 79035 88513
- Address: Bengaluru, Karnataka, India